Returns and refunds

Your satisfaction is our priority!
That's why we are here to help you if you want to return or exchange one or more items from one of your orders. 

To make a return or request a refund, you must complete the RMA request form.
It is important to know that all returns must be approved by Groupe BBH.

RETURN POLICY

• Groupe BBH Inc. will assume freight charges for manufacturing defects and/or shipping discrepancies
• Customer will assume freight charges in the event that customer send the order information wrong which include Item, ship to address, etc.
• Provide proof of purchase for a return or a credit note.
• Returned merchandise must be in its original packaging and in resale condition.
• New product must be returned within 6 months of purchase.
• Defective product must be returned within 6 month of purchase and the heated garments with battery within 1 year of purchase.
• Groupe BBH Inc. must be made aware of all discrepancies within 15 days of the reception of the order.
• Groupe BBH Inc. sales count is final.
• A 25 % restocking fee may apply.
• Include a copy of this authorization with your return and indicate the RMA # clearly on the package.
• No return will be accepted without authorization number given by Groupe BBH Inc.
• Merchandise must be returned within 30 days of issuance of the authorization number.
• Final sale products cannot be returned.

THE CONDITIONS MENTIONED WILL BE APPLIED,OTHERWISE GROUPE BBH INC. RESERVE THE RIGHT TO REFUSE THE RETURN.

REFUND POLICY

• When the refund is approved, a credit note will be issued and applied to your account and may be applied to future order(s) at your discretion.
• The credit note will be issued 3 business days after the RMA request is approved.

• The BBH warranty applies to all products such as clothing, gloves and PPE (personal protective equipment) manufactured by the BBH Group under the brand names TERRA, HORIZON, WORKTUFF, HOLMES.
• The warranty is valid only for the original owner of the product and is not transferable. .
• The warranty covers defects in workmanship and materials only. It does not cover damage caused by misuse, neglect, abuse, unauthorized modification, accident or use not in accordance with the instructions provided.
• To benefit from the warranty, you must retain your original proof of purchase.
• Before returning the product for repair or replacement, please contact us for instructions and a return authorization number.
• Shipping costs related to the return of the product are the responsibility of the customer, unless specifically indicated otherwise by our customer service department.
• We reserve the right to repair or replace the defective product with an equivalent, new or refurbished product.

Heated products:

• All our heated garments or gloves offer a 1-year warranty on any manufacturing and operating defects related exclusively to the heating system and battery.

Exclusions of liability:

• We disclaim all liability for indirect, consequential or incidental damages arising from the use of this product, including loss of revenue or material replacement costs. To enforce your warranty, or if you have any questions about our warranty policy, please contact our customer service department at sales@groupebbh.com.