FAQ

To purchase a product, you must first be an active customer of BBH Group and log in to your customer account on our web platform. 

• If you are an active BBH Group customer and have access to your online account, you can purchase your products by yourself through our new web platform. You can search the products you want with our search tool, add them to your cart and proceed to checkout.
• If you are a BBH Group customer, but do not have access to your online account, you can contact us via email at info@groupebbh.com. A customer service agent will answer you as soon as possible to open your online account.
• If you are not a BBH Group customer, please fill out the account application form here.

To find out who your sales representative is and to get their contact information, you can visit the Find My Sales Representative section here.

To open a regular or online account, you can fill out the account application for here. Once the form is submitted, a sales associate will contact you within 2 business days to finalize and open your account.

• If you are a BBH Group customer, but do not have access to your online account, you can contact us you can contact us via email at info@groupebbh.com. A customer service agent will answer you as soon as possible to provide you with your access code, allowing you to create your password and have access to your new features.
• If you are not a BBH Group customer, please fill out the account application form here.

A regular account allows you to place orders through our sales associates.

An online account allows you to access our web platform. This platform allows you to create and place your orders by yourself, view product prices, customize your product with live preview, view your order history and promotions, request quotes and much more!

If you have access to your online account, we encourage you to place your orders through it.

To do so, start by logging in. Then, search for the product you want with our powerful search bar. Once you found it, add them to your cart and when you are done shopping, simply proceed to checkout to finalize your order.

If you want to edit or cancel an order, you can contact us you can contact us via email at sales@groupebbh.com. A customer service agent will answer you as soon as possible. Make sure you have your order confirmation number and specific item number ready for reference. Please note that order cancellation or modification are not always possible, so we invite you to contact us quickly.

Yes, an email will be sent to you within minutes of sending your order via our web platform. If you have not received your order confirmation within 2 to 3 business hours, we invite you to contact us via email at sales@groupebbh.com.

Yes, a minimum value of $150 is required. If not, $35 processing and handling fees will be added to your invoice.

To obtain a quote, you must request it to your sales representative or to our customer service. To do so, you can find your sales representative contact information in the Find my sales representative section here or contact our customer service via email at sales@groupebbh.com. A customer service agent will answer you as soon as possible.

To obtain a sample, you must request it to your sales representative or to our customer service. To do so, you can find your sales representative contact information in the Find my sales representative section here or contact our customer service via email at sales@groupebbh.com. A customer service agent will answer you as soon as possible.

When you place an order via the web platform, the total of your order will be subtracted from your credit limit at Groupe BBH. The total amount of the order including shipping fees if applicable will be applied to your account the day after your order is shipped.

Invoices are issued the day after your order is shipped. We invite you to consult them since the total amount may vary depending on the shipping cost.
If you pay by credit card, an invoice will be issued automatically.

Your invoice will be sent to you by email. We recommend that you keep them in a specific location for your records. If you cannot find your invoice, we invite you to contact us by sending an email to sales@groupebbh.com.

• For an order placed before noon, from Monday to Friday, it will be shipped the same day
• For an order placed in the afternoon, Monday to Friday or on the weekend, it will be shipped the next business day.
• Shipping delays are different for orders with customized products.
• Shipping delays may be longer on provincial and federal holidays in Quebec and Canada

We do not offer same-day delivery and cannot determine your exact delivery time. You will be notified when your order is shipped. Please note that deliveries may be longer on provincial and federal holidays in Quebec and Canada.

Please consult the table below for estimated delivery times :

At this time, we do not offer tracking of a shipped order.

If you have specific shipping or delivery needs, we invite you to contact us via email at sales@groupebbh.com.

Yes. To do so, select the pickup option as the delivery type when you place an order. If you order before noon, from Monday to Friday, you can pick up your order the same day. If you order after noon, you can pick up your order the next business day. You will be notified by email when your order is ready for pickup. Please allow more time for any order with customized products.

To know your order’s status, you can log in or visit the Order Status page.

When you open your account, a minimum purchase volume is established. This purchase volume is estimated based on a combination of factors, including the size and weight of your order, as well as the geographic location of the destination. It also considers our delivery partners’ flat fees for door-to-door delivery.

• If you reach this volume, delivery will be free.
• If your order does not reach our minimum purchase volume, you will be charged additional fees when your invoice is issued.
• Please note! If additional fees are charged to BBH Group due to complex delivery or other reasons, they will be charged to your account in a separate invoice.

You can consult our return policy here.

To return an item, you must first apply for an RMA. To do so, you can fill out the form here. Use the button at the bottom right of the form to send it.  We invite you to consult our returns and refund policy for more information.

To obtain a refund, you must first apply for an RMA. To do so, you can fill out the form here. Use the button at the bottom right of the form to send it.  We invite you to consult our returns and refund policy for more information.